nearData’s Service Desk is designed to fit your business needs, whether it be 24/7/365 or only during business hours. We handle both incidents and service requests. An incident is an event that results in a disruption in service availability or quality. A service request seeks help with a routine task, such as helping a user change a password or getting a new user set up in work systems. Other services we provided may include change management, release management and configuration-related tasks.
With our agent installed we monitor update and protect all aspects of your desktops and laptops making sure they are always up to date and free of malware and viruses.
Give us a call so we can provide you with a free consultation and see how nearData can help your business be more successful.