Help What?  Help Desk…

You may have worked for or are currently working for a company that provides onsite Help Desk support.  What is your opinion of the service that you have gotten? Does it remind you of the DMV?  A lot of the people I talk to chuckle when I ask how their Help Desk experience is at their current company.  Did you know on average that first response to a Help Desk ticket takes approximately 24 hours and roughly 30% of Help Desk tickets go unresolved? 

Staffing and salary statistics

  • 36% of service desks plan to increase their staffing levels in 2018 (SDI).
  • Average salary for service desk analysts is $41,500 (SDI).
  • Average salary for service desk managers is $79,250 (SDI).
  • Average number of desktop technicians per 1,000 seats ranges from 5.4 in the healthcare industry to 21.9 in the financial services industry (MetricNet).

Data above provided by

Based on the statistics above, your company would pay $286,750 per year to support its staff leaving 30% of your requests unresolved. You could outsource at less than half that cost and resolve all of your requests, wouldn’t that make more sense? nearData provides Help Desk 24/7/365 (, to support your entire staff appropriately.